Undertaking patient experience survey work is a core part of the NHS service and aims to provide our organisation with a greater understanding of where services could be made better for patients. This is greatly helped by patients participating in survey and audit work.
If you have recently attended an appointment or been an inpatient, you may have received a patient questionnaire in the post or received an SMS text message containing a short survey. The questionnaire will ask about your visit and gives you an opportunity to tell us what your experience was like and how it could be improved for patients in the future.
The Trust is committed to support this endeavour by providing survey opportunities for patients across its range of specialities.
Surveys come in a variety of forms including:
- Paper based survey/questionnaire
- Interview/focus based surveys
- Friends and Family Test survey (FFT) available for completion on paper, on line or via SMS message. Launched by NHS England in April 2013. Click here to read further information about the FFT survey.
- Surveys that are a combination of the above
The Care Quality Commission (CQC) also run a National Survey Programme. More information can be found by on the CQC website by clicking here.
Commonly asked questions (FAQs) about survey work can be found here.
For more details on how we use your information you can read our privacy statements here.
If you would like any further information about surveys currently running within the Trust and the possibility of getting involved please contact the Patient Experience Team, our email is firstname.lastname@example.org or you can telephone using Freephone 0800 073 0510.