Accident & Emergency

Save A&E for emergencies

In partnership with the Choose Well campaign, we are helping you get the best possible treatment by selecting the service that is right for you.

By choosing well, you will help to reduce the burden on essential emergency services.

For minor illnesses like a sore throat, hangover or grazed knee, self-care is the best choice. For common health problems visit your pharmacist, GP or walk-in centre.

In 2011/12 33,000 ambulances turned up at our Emergency Department. Almost 12% of people coming to A&E received no treatment, just advice.

Keep 999 and A&E free for serious and life-threatening conditions.

The Emergency Department (ED) is located at Russells Hall Hospital and is a 24/7 service. This is the major ED in the area and serves the population of Dudley and surrounding areas. The ED sees approximately 97,000 patients per annum. The department is working hard to achieve targets laid out in reforming emergency care as follows:

  • 98% of patients to be seen, treated and discharged within four hours
  • Ambulance turnaround times have been improved dramatically

The department also sees approximately 6,000 patients per year in follow-up clinics. These clinics provide patients with the opportunity to be reviewed by a senior doctor.

Patient information leaflets

Key staff

Useful information

This service is available at:
  • Russells Hall Hospital
Where to find us
  • Ground floor, west wing, Russells Hall Hospital
Telephone numbers
  • (01384) 456111 (ext. 2300)

Service details

Clinical directorate
  • Urgent Care
Management team
  • Dr Hassan Paraiso
    Clinical director
  • Dr Jo Taylor
    Medical service head
Nursing leads
  • Rachel Tomkins
    Matron
  • Simon Gregory
    Deputy matron
  • Jane Pugh
    Lead nurse